What's new

What changed in Fidelip, newest first. Changes apply on their own: you do not need to update anything in the dashboard. Improvements to the staff app do require updating it from the app store.

October 2026

• New dashboard. The sidebar groups the screens under Loyalty, Marketing, Surveys and Business; your account menu (Connect your assistant, Account security) opens from your name, at the bottom; and on a phone a tab bar has More for the full menu. The home screen is now Overview, “Notifications” is now Messages and birthdays and “Users” is now Staff.
• id.fidelip.com, your customers' pages and their portal, redesigned to match. Sign-up and sign-in, the sign-up page for your card, the survey, the voucher and the portal where your customers see their balance have a new look. The portal takes your business color, and the six-digit code is now a single field you can paste whole.
• Your card, inside a phone. In Dashboard → Cards → Design, in Dashboard → Cards → Tiers and when you design a voucher, you see the card on your customer's phone and choose iPhone or Android. The Android view also shows what Google decides on its own, such as the text color.
• Reactivate your subscription yourself. If you cancelled, the owner sees Subscription cancelled when entering the dashboard, with a Reactivate subscription button. It takes you to Dashboard → Billing with the plan you had: you pay by card (Charged today; the free trial is one per business) and the account works again as soon as the payment is confirmed, with no page reload. Your customers, cards and surveys are still saved, and you no longer need to write to us to reactivate.
• WhatsApp and Help in your language. The first message in the WhatsApp chat from the dashboard, the staff app and pos.fidelip.com is written in the language on your screen, and the Help link in the dashboard opens this manual in that language. The Setup guide follows your language too.
• This manual, in English too. You are reading it: every chapter has an English version at fidelip.com/en/docs, with new screenshots of the redesigned dashboard. The Spanish version stays at fidelip.com/es/docs.

September 2026

• New staff app (version 1.3). New design, with five tabs: Scan, Surveys, Analytics, Alerts and Customers. The Scan tab is now the camera, with no button first, and settings open from there. You can now search for a customer by name or card ID and add to their card without a QR (if you turn it on in the card), sign up new customers by showing them a QR, undo a stamp, an earn or a redemption within 30 seconds, and use the app in Spanish or English. Update it from the store. See the staff app.
• Sign out of your other devices. Open your account menu (your name, at the bottom of the sidebar), go to Account security and find Sessions. Changing your password, turning two-step verification on or off, or deactivating a staff member also ends open sessions (the staff member's, in that case): the staff app asks to sign in again.
• Manual-earn approval PIN. The PIN an owner or admin uses to approve a manual earn without a QR that goes over the card's limits is no longer the kiosk PIN: it is set separately in Dashboard → Staff, in each person's record. Nobody can see it, and the counter phones do not store it. Until you set one, the app does not ask for it. If 10 wrong PINs are typed within an hour, PIN approval pauses for the whole business for an hour and we email you.
• Customer data better protected. The Customers list loads with email and phone already hidden by the server, page by page; Show data asks for those on that page (or for one customer's, on their record) and the request is logged. Staff members can no longer read the list, survey responses or customer data in vouchers, referrals and analytics.
• Safer two-step verification. When you turn it on we ask for your password, each code works only once, wrong codes count toward the temporary account lock, and recovery codes are accepted with or without dashes.
• Security notices. We write to you when your password or your account email changes, or when two-step verification is turned off. To change your own email or password, in your record under Dashboard → Staff or in Account security, we ask for your current password.

August 2026

• Connect your AI assistant. You can now give Claude (or another MCP-compatible assistant) access so it sets up your cards from a conversation. Turn it on from Dashboard → AI assistant. It cannot delete anything, see your customers' data or touch your billing. See the full chapter.
• Stamp cards from 6 to 10. Every stamp card used to be 10; now you choose how many stamps complete it, in Dashboard → Cards → Program, under Stamps per card. The Wallet artwork regenerates by itself with the right number of spaces, and the full-card reward adjusts its cost automatically. Fewer than 6 fills too fast for customers to come back, and more than 10 stops being readable on the banner.
• Stamps are now centered. A 5-stamp card draws 3 on top and 2 below, centered, instead of leaning to the left. Cards of 4 or fewer go in a single row.
• A complete card finally looks complete. When you filled the last stamp, the banner showed an empty card. Not anymore.
• Two stamp cards no longer overwrite each other's design. If you have more than one stamp card, each keeps its own banner and icons when you save changes to the other.
• Business branding changes now reach the passes. Changing the logo or colors at the business level was not pushing the update to cards already installed; now it does.
• Documentation in Markdown. This manual is also published as plain text at fidelip.com/docs.en.md, so you can paste it into an AI assistant and ask about your setup.
• Quickstart, glossary, plans and troubleshooting. Four new chapters in this manual.

July 2026

• Birthday greeting for everyone. Every customer with a birthday on file now gets a greeting on their card that day, whether or not the bonus is on. You edit the text per card in Dashboard → Messages and birthdays.
• Surveys: a chapter of its own and a clearer kiosk mode.
• High-resolution sign-up QR codes. The download now comes ready to print, with your logo and no cropping.