Terms of Use

Last updated: January 2025

1. Acceptance of the Terms

By accessing and using the Fidelip platform (the "Service"), operated by DESARROLLO Y SOLUCIONES DE SOFTWARE (DSS), you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you may not access the Service.

2. Description of the Service

Fidelip is a software-as-a-service (SaaS) platform that lets businesses create and manage digital loyalty programs, including:

• Digital stamp programs
• Loyalty points programs
• Membership card programs
• Digital cards for Apple Wallet and Google Wallet
• Management and analytics tools

3. Registration and Account

To use the Service, you must create an account by providing truthful and complete information. You are responsible for:

• Keeping your login credentials confidential
• All activity that takes place under your account
• Notifying us immediately of any unauthorized use

4. Acceptable Use

You agree NOT to use the Service to:

• Carry out illegal or fraudulent activities
• Infringe intellectual property rights
• Distribute malware or malicious code
• Attempt to access systems without authorization
• Send unsolicited communications (spam)
• Engage in any activity that violates applicable Mexican law

5. Payments and Billing

Prices for the Service are stated in Mexican pesos (MXN) and include VAT (IVA). When you subscribe to a plan:

• You authorize recurring charges according to the selected plan
• Payments are non-refundable, except as provided by Mexico's Federal Consumer Protection Law (Ley Federal de Protección al Consumidor)
• You may cancel your subscription at any time; the service will continue until the end of the paid period
• You will receive electronic invoices (CFDI) in accordance with Mexican tax law

6. Trial Period

We offer a free 10-day trial period. During this period you may cancel at no cost. When it ends, the first charge for the selected plan will be made.

7. Intellectual Property

The Service and all of its content, features and functionality are the property of DESARROLLO Y SOLUCIONES DE SOFTWARE and are protected by the intellectual property laws of Mexico and international treaties.

You retain all rights to the content you upload to the Service (logos, images, customer data), and grant us a limited license to operate the Service.

8. Data Protection

The processing of personal data is governed by our Privacy Notice, in compliance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).

9. Service Availability

We strive to keep the Service available 24/7; however:

• We do not guarantee uninterrupted availability
• There may be periods of scheduled maintenance
• We are not responsible for interruptions beyond our control

10. Limitation of Liability

To the maximum extent permitted by law, DESARROLLO Y SOLUCIONES DE SOFTWARE shall not be liable for any indirect, incidental, special or consequential damages arising from the use of the Service.

Our total liability shall not exceed the amount you paid in the last 12 months.

11. Termination

We may suspend or terminate your access to the Service if you:

• Violate these Terms of Use
• Fail to make the corresponding payments
• Use the Service fraudulently

Upon termination, your data will be kept for 30 days, after which it will be permanently deleted.

12. Changes

We reserve the right to modify these terms. Significant changes will be notified by email at least 30 days in advance.

13. Governing Law and Jurisdiction

These terms are governed by the laws of the United Mexican States. For any dispute, the parties submit to the jurisdiction of the competent courts in the city of Puebla, Puebla, Mexico.

14. Contact

For any questions about these terms, you can contact us at:

• Email: [email protected]
• Address: Av. Lateral Vía Atlixcáyotl 5210, Col. Emiliano Zapata, San Andrés Cholula, Puebla, C.P. 72810, Mexico