Delete Your Account and Your Data

Last updated: October 2026

How a Fidelip account is deleted, and what happens to the data, depends on who you are: the owner of a business, a member of a business's team, or a customer of a business. You can exercise this right under the law that applies to you; in Mexico, the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), and in the European Economic Area, the General Data Protection Regulation (GDPR). The details are in the Privacy Notice (section 7, Retention, and section 10, Your Rights, with each country's rights and response times in sections 11 to 15) and in the Terms and Conditions (section 15).

If you own a business

Signed in to your dashboard, open Settings (app.fidelip.com/dashboard/settings). At the bottom of the page, in the Delete the business section, click Delete the business… and type the business name to confirm. Only the account owner can do this.

• The subscription is canceled right away, and the counter app stops adding and redeeming.
• For 30 days you can undo it with Cancel deletion, on that same screen. Canceling the deletion does not reactivate the subscription: to use the service again, the owner reactivates it in the dashboard with Reactivate subscription (choose a plan and pay by card).
• During those 30 days you can ask us at [email protected] for a full copy of the business's data.
• After the 30 days, an automatic process permanently deletes the account, its users, cards, customers, transactions, surveys and responses, and its customers' cards in Apple Wallet and Google Wallet stop being valid.

If you are on a business's team

If you use the Fidelip Staff app or the dashboard with an account a business gave you, ask the owner to open Staff, click Deactivate on your account and tick Also erase their personal data (if the account was already deactivated, with Erase personal data). An administrator can also do this for staff accounts. Your access ends immediately and your name, email and PIN are erased; the business keeps, without that data, the record of the operations you made. Deactivating the account without ticking that box only ends your access. You can also write to us at [email protected] from your account's email address.

If you are a customer of a business

If you have a business's card in Apple Wallet or Google Wallet, open that business's customer portal (cliente.fidelip.com), which you reach from the back of your card. On the Profile tab, under Privacy and data, in the Delete my account section, click Request deletion, enter the 6-digit code we email you and click Permanently delete my account.

• Deletion is immediate and cannot be undone: your profile, balances and history at that business are erased, and your card stops being valid.
• Your survey answers are kept, without any data that identifies you.
• If you have cards from several businesses, each one is deleted from its own business's portal.
• Before deleting it you can download a copy of your data on that same screen (Download my data).

That business is the controller of your data, so you can also ask it directly. If you write to us at [email protected], we will tell you which business your request belongs to, forward it and help them handle it. To stop receiving emails without deleting your account, use the unsubscribe link in each email.

What is kept

• A business's billing receipts and records, 5 years, as tax law requires.
• A deleted customer's survey answers, without any data that identifies them.
• A deleted customer's card serial number and their devices' identifiers, for 30 days, to void the card on their phone.
• Email unsubscribes and the block on addresses that bounce, so we never write to them again.
• An internal record of each deletion, with no name, email or phone number, for 3 years, to apply it again if we ever restore a backup.

Deleted data may remain in backups until they are overwritten.

Contact

If you have questions about deleting your data, write to us at [email protected].