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Account Deletion

Last updated: February 2026

This English version is provided for convenience; the Spanish version prevails. Leer en español

At Fidelip, we respect your right to request the deletion of your account and the personal data associated with it, in accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).

How to Request the Deletion of Your Account

To request the deletion of your account, send an email to [email protected] with the subject "Solicitud de eliminación de cuenta" (account deletion request) and include the following information:

  • Full name of the account holder
  • Email address associated with the account
  • Business name (if applicable)

We will process your request within a maximum of 20 business days from receipt of the email.

Data That Will Be Deleted

When your account is deleted, the following data is permanently erased:

  • Profile information (name, email address, phone number)
  • Login credentials
  • Loyalty transaction history (points, stamps, membership benefits)
  • Customer satisfaction survey responses
  • Data about the business's customers (if you own a business)
  • Loyalty program and survey settings

Data That May Be Kept

In accordance with our legal and tax obligations, we may retain certain data for an additional period:

  • Billing and payment records: Kept for a period of 5 years in accordance with Mexican tax law.
  • Audit records: Anonymized data for statistical purposes and to improve the service.

Consequences of Deletion

Please note that when you delete your account:

  • You will lose access to all Fidelip services
  • Accumulated points, stamps and membership benefits cannot be recovered
  • If you own a business, your active subscription will be canceled
  • This action is irreversible

Contact

If you have questions about the data deletion process, you can contact us at: