QR code surveys for your business.
Hear it before it reaches Google.
Your customer rates you on the tablet at the counter or with a QR code on the table. If someone gives you a low rating, you get an email alert right away, while you can still fix it.
10 days free, plus 10 more with your first customer · no card · no contract
How likely are you to recommend us?
- Detractors
- 0-6
- Passives
- 7-8
- Promoters
- 9-10
What owners ask us before they try it.
- “Nobody answers surveys”
- They answer on a tablet at the counter or with a QR code on the table, right as the service ends, which is exactly when people do respond.
- “I already have Google reviews”
- A review arrives when there’s nothing left to do. The survey alerts you to a low rating right away, while the customer is still there.
- “I don’t have time to read responses”
- Low ratings raise an alert. Everything else is summarized in the dashboard: NPS, average rating and how they’re trending.
- “Do I have to buy anything?”
- No. A tablet or phone you already have works, with the Fidelip Staff app in kiosk mode, or just the printed QR code.
- “How much does it cost?”
- Surveys plan: $19 per month, plus sales tax, with 1 active survey and 10,000 responses per month. 10-day free trial, no payment card, no contract.
How likely are you to recommend us?
- Detractors
- 0-6
- Passives
- 7-8
- Promoters
- 9-10
Hear it before it reaches Google.
A complaint made at the table can be fixed. One written in a review can’t. Ask right after the service, on a tablet at your location or with a QR code on the table.
- Kiosk mode
- A tablet at your location and a PIN for each staff member. Every response is tied to whoever served the customer, with up to 50 kiosk accounts per location.
- Fifteen question types
- NPS (Net Promoter Score: would you recommend us?), CSAT (customer satisfaction score), stars, faces, thumbs, multiple choice, ranking, matrix, photo and free text. With conditional logic: the next question depends on the previous answer.
- Instant alerts
- A low rating raises an alert and can trigger an automatic apology email before the customer gets to Google.
- Stamps for answering
- If you want, answering the survey adds to the customer’s card. It’s logged as one more transaction in their history.
Surveys are also included in Surveys + Loyalty.
Invest in what drives results.
10-day free trial. No contracts. Cancel anytime.
Surveys
Listen to your customers and improve your service
10 days free, plus 10 more with your first customer · no card · cancel anytime
Everything included:
Surveys + Loyalty
Everything you need to build loyalty, measure and grow
10 days free, plus 10 more with your first customer · no card · cancel anytime
Everything included:
Enterprise
For chains and franchises
Everything included:
Starting with surveys only? Whenever you want the loyalty card, switch to Surveys + Loyalty from your dashboard, and your surveys and responses stay right where they are.
Prices in USD, before sales tax. Sales tax is added where it applies. No card is needed to start, and nothing is charged during the 10-day trial. When your first customer signs up, your trial runs 10 more days from that day. To keep going, you add a card when it ends and the plan you chose is billed every month or every year; if you don’t, your account pauses and nothing is charged.
On Surveys + Loyalty only, each additional one:
Frequently asked questions.
Don’t see your question? Message us on WhatsApp and a real person will answer, not a bot.
Don’t leave the next visit to chance.
Put the survey on your counter today and find out tomorrow what people won’t say at the table. If it doesn’t work for you, just cancel.
10 days free, plus 10 more with your first customer · no card · cancel anytime
Want a loyalty card too? Start here